Business Services Customer Service Representative
Boca Raton, FL
Business Services Customer Service Representative
Full Time • Boca Raton, FL
Benefits:
- Health insurance
- Paid time off
- Employee discounts
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
About Dr. Eric F. Ciliberti, MD, MS
Dr. Eric Ciliberti, M.D., Developer of RELAXIUM® Clinical Neurologist, Sleep Expert, and Founder of The American Behavioral Research Institute
Dr. Eric Ciliberti, M.D. is a board-certified physician specializing in Neurology and has nearly 30 years of experience in the medical field.
Dr. Ciliberti received his medical degrees from several prominent universities, including a bachelor’s degree in Psychology from Emory University, a master’s degree in Physiology from Georgetown University and a Doctor of Medicine from Tulane University. He trained with world-renowned leaders during his Neurology residency at the prestigious Cleveland Clinic.
He is an active member of the American Academy of Neurology, Association for Behavioral and Cognitive Therapies, and is the founder of the American Behavioral Research Institute.
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